The enterprise voice space grows hotter today as VoiceOps announces its seed round led byAccelwith participation fromFounders Fund and Lowercase Capital. The YC-backed startup aims to support sales teams by offering managers clear insights into what tactics are being usedon the front lines.
Founders, DariaEvdokimova, Ethan Barhydt and Nate Becker designed a machine learning-powered system that monitors calls made by enterprise sales teams. Using their own metrics for success, managers can then compare the performance of their sales reps on adashboard. VoiceOps can surface the use of specific sales tactics likeupsell attempts and time spent explaining the benefits of a given product or service.
Evdokimova, CEO of VoiceOps,explained to me thatmanylarge sales teams, that operate transactionally, still have manual quality assurance teams listening to and flagging sales calls. Its tough for managers, playing the role of blindfolded coaches, to provide actionable feedback to reps on the ground.This was the case with Weebly, one of the startups early customers.
Weebly used to have a QA team that would just listen to calls 24/7 and manually fill out score cards,Evdokimova said.
That kind of inefficiency is easily automatable with todays automatic speech recognition and natural language processing. Enterprise tools likeVoiceOps hold an advantage over assistants like Siri and Alexa because theyre designed for singular use cases. The creators of VoiceOps spent extra timefine tuning to increase accuracy for things like recognizing the sales vocabulary.
VoiceOps differentiates itself within the already crowded enterprise voice space by targetingPMs rather than individual sales users.Tools like Chorus.ai are designed to support individual members of a sales team. Chorus is optimized fortranscribing calls, much like VoiceOps, but its sweet spot is flagging action items and sharing best practices. In contrast, VoiceOps helps managers understand exactly whats happening on their teams sales calls. The platform is a good checks and balances system to augment coaching.
An SEC Form D filed by VoiceOpsin December 2016 under its old name, Clover Intelligence, indicates that it was in the process of raising a $2 million round, of which it had secured $1.975 million. The startup opted not to discloseits total fundraising so itsnot immediately clear what transpired in the months since.
Evdokimova says that VoiceOps intends to scale its own internal sales team over the next few months and that the company is prioritizing deployment.