Thomas Cook clients ‘left in the dark’

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Image caption Thomas Cook passenger Mary Nicholls( right ), on holiday with her grandson Matt Walker, dreads running out of her heart condition drug if she is stranded in Cyprus.

Thomas Cook customers have told the BBC of their fears over unpaid hotel bills, cancelled trip-ups and being stranded abroad following the collapse of the tour operator in the early hours of Monday morning.

For one British household on holiday in Cyprus, the firm’s failure entails a bridal marred by uncertainty, and worries over vital medication.

Grandmother Mary Nichols, 87, has a heart condition and only enough medication to last until Wednesday – the day her prescription runs out.

Grandson Matt Walker, 23, paid Thomas Cook about PS1, 100 by debit card for flights and hotel accommodation for Ms Nichols and his mother Sarah, 53, so they could attend his brother’s wedding in Paphos on Tuesday.

But the family’s excitement has turned to fears they could be stranded, after staff at the Kefalonitis hotel apartments said Thomas Cook had not yet paid for their stay.

What went wrong at Thomas Cook ? Much-loved brand with humble roots Sport fans await Thomas Cook impact Image caption Leanne Jones, with her partner, Andy and young sons, Harrington( bottom left) and Hudson( top left ), dreads PS800 worth of Thomas Cook vouchers are now worthless Image caption Zoe Sheehan and husband Stefan fear missing her father’s memorial service after their Thomas Cook flights were cancelled Image caption Ella Waine said passengers told her she had lost her cabin crew job when they received news alertings to their telephones Image caption On arriving in Fuerteventura, Sam Emerton and partner Shaylee were told they must pay EUR1, 211( PS1, 071) to stay in their hotel

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